When you visit our website, we will only collect personally information when you place an order. This information is required to process your credit card and used to inform you of tracking numbers, receipts etc. The following is the information our shopping cart will collect (name, address, telephone number, e-mail address and credit card number). By submitting personally identifiable information, you agree, without limitation or qualification, to this information being used exclusively by Norman Lamps, Inc. for business purposes only.
Norman Lamps, Inc. may store and process personally identifiable information to better understand our visitors needs and how we may improve our products and services. However, we will not trade, rent or sell personal information gathered online about our visitors. We will not provide your e-mail address, or any other information gathered from our website, to any outside organization.
Please call us to request a return authorization (RA) number for any products you are returning. All returned product must include the following:
1. Return Authorization Number
2. Copy of Invoice
3. Reason for return of product
4. Note of Disposition: Even Exchange, Replace Product or Credit Only
There is a 25% restocking charge on all returned product when the reason for the return is any of the following:
1. Incorrectly ordered product
2. Canceled Order
3. Incorrectly returned product.
Norman Lamps will gladly replace or credit your return, at no charge, for any of the following reasons: